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What is Unified Agent Client Collector (ACC) And here comes ServiceNow with Unified Agent Client Collector – ACC. There are large initiatives to unify and simplify, with the goal for the IT to become an optimized collaboration and performance-driven organization across team and partner ecosystem.
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On top of this, IT Operations must find a balance between business needs and corresponding new technologies on the market, to stay modern and still fit into this fiscal year budget.Īll the above represents a challenge, where IT is facing this reality:Įnterprise environments are super-large, there is a need to keep multitool disciplines, functional areas are overlapping, license costs are growing. IT Operations is mainly about cost, the typical IT department is perceived as a cost center with the outcomes behind in schedule and there is still something non-functioning or slow. All this has to be done as soon as possible – now is too late – because IT needs to be ready to match the business demands and services have to be highly available and performant, otherwise it costs the business money.
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Monitor systems health, scan to detect security and other issues, orchestrate and automate various systems in order to deploy software, updates, apply fixes and remediate incidents. IT Operations is a difficult discipline, that’s what people involved have no doubts about.